Refund policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, have the tag attached, and be in the original packaging. You must also provide the receipt or proof of purchase.

To start a return, you must contact us at anettotebags@gmail.com. Please note that return items must be sent to the following address: Tank Kai Dige Bach, Klausdalsbrovej 493, 2730 Herlev.

If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at anettotebags@gmail.com.

Damages and issues

You must inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.

Exceptions / non‑returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

EU 14‑day withdrawal period

Regardless of the above, you have the right to cancel or return your order within 14 days for any reason and without explanation if the item is shipped to the EU. As stated above, your item must be in the same condition as when you received it. It must be unused, have the tag attached, and be in the original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, you can contact us at anettotebags@gmail.com.

Return and Refund Policy

We want you to be happy with your purchase from ANET. If you are not satisfied with your order, you may return the item under the following conditions.

Right of return

You have a 14‑day return period from the day you receive your order. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.

Returns

If you wish to return an item, please contact us at [insert email address] with your order number and the reason for the return.

The customer is responsible for return shipping unless the item is defective or incorrectly delivered.

Refund

Once we have received and approved your return, the amount will be refunded automatically to the original payment method within 5–10 business days.

We reserve the right to refuse returns if the item shows signs of use, damage, or missing original packaging.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us as soon as possible at anettotebags@gmail.com so we can find a solution.

Contact

If you have questions regarding returns or refunds, you can contact us at:

Email: anettotebags@gmail.com

ANET